1. Overview

https://ctrlshift.org.uk/ is maintained by Transition Network. if you have any questions, need to submit a data subject request. Please email privacy@transitionnetwork.org

2. Analytics

We host our own analytics server using Matomo software. analytics.transition-space.org, This is hosted on Netcup.de under the terms detailed below

3. Helpdesk

We use a helpdesk service to manage support tickets helpdesk.transition-space.org. This is hosted on Netcup.de under the terms detailed below

4. Cookies

Cookie	Domain	Description	Duration	Type
PHPSESSID	https://ctrlshift.org.uk/	This cookie is native to PHP applications. The cookie is used to store and identify a users’ unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed.	1 month	Necessary
_csrf	https://ctrlshift.org.uk/	This cookie is essential for the security of the website and visitor. It ensures visitor browsing security by preventing cross-site request forgery.	Session	Necessary
_pk_id.3.9ba3	https://ctrlshift.org.uk/	Matamo set this cookie to store a unique user ID.	1 year 27 days	Analytics
_pk_ses.3.9ba3	https://ctrlshift.org.uk/	This cookie is used to store a unique session ID for gathering information on how the users use the website.	30 minutes	Analytics

6. Transition Network as a Controller

Transition Network is the controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in Member states of the European Union and other provisions related to data protection:

Transition Network, c/o Darnells 30 Fore Street Totnes, TQ9 5RP Totnes, UK

The data protection officer is Sam Rossiter

Phone: +44 (0)1803 865 669

Email: privacy@transitionnetwork.org

Website: https://transitionnetwork.org/

Under the General Data Protection Regulation (GDPR), Transition Network acts as a controller of your personal data in the following cases:

• if you visit the https://ctrlshift.org.uk/ website
• if you register or sign up for an account on https://ctrlshift.org.uk/ and use the service (registered users)
• if you email privacy@transitionnetwork.org

8. What types of personal data are processed ?

We process the following types of personal data:

• Registered user information: email address, userid, password, IP address, metadata, subscriptions, and server preferences.
• Profile information: profile picture, bio, profile metadata (which may infer details about our users).
• Website Visitors: IP address, metadata.
• Metadata: Information about the terminal or machine used to connect to https://ctrlshift.org.uk/, your machine’s operating system, display resolution, web browser and browser version, date of access to the website, and details your logged-in sessions. If you email us, we may also see email header information.

9. Purposes for processing data

Personal data noted above is processed because otherwise the service doesn’t really work.

• Registered user information is necessary to provision and administer accounts.
• Profile information is provided by you and can be as much or as little as you desire. 
• IP address and other machine identifiers are collected by default in CtrlShift for the purposes of allowing us block/disable access to problematic users or bots, to render the site properly on different devices, and because that is how the internet generally works.

Some information (such as user access, registration, errors, etc.) are also stored in separate Linux system logs (SystemD), which are also maintained on Hetzner.de. These logs serve the purpose of maintenance and security of the server, and are rotated every 14 days.

Backups are further retained for 90 days on Scaleaway

10. Legal basis for processing data

Transition Network relies on consent for processing follower information, posts, DMs, likes..

We rely on your consent if you create an account, update your profile, follow users, post, contact us via the privacy@transitionnetwork.org email address, or open a support ticket at helpdesk.transition-space.org

In the unlikely event that you do something dodgy on the site, Transition Network relies on legitimate interests for subsequent processing (i.e., account suspension, deletion, or if necessary, reporting to authorities). If we are served with a legal order requiring us to provide information relating to you in connection with suspected or alleged misuse of the service, and we comply with that order, the lawful basis will be necessity to comply with a legal obligation. Please don’t let it come to that.

Transition Network rely on contractual necessity and legitimate interests to host this website and deal with emails. Transition Network have agreements in place with Hetzner.de for hosting, based in Germany, We backup data to Scaleaway. We have agreements with Mailgun for delivery of email

11. Retaining your data

By emailing privacy@transitionnetwork.org you can request deletion your account and data

The https://ctrlshift.org.uk/ server attempts to delete content stored in logs automatically after 14 days, to make optimal use of server space. At the moment, we disable accounts after a period of inactivity, so if you create an account here, it will remain on our server until:

• You choose to delete it;
• You do not access the service for 770 days
• We delete the account manually;
• We delete the service;
• Something really bad happens (thermonuclear war, the heat death of the universe, etc.)

12. Exercising your rights

You have the right to request access to and rectification or erasure of personal data. You can also ask us to restrict processing or object to processing (to the extent that’s possible).

In terms of the right of portability, you can request your data at any time.

To contact us, including to exercise your rights, please send an email to privacy@transitionnetwork.org

​​​​​​​You also have the right to lodge a complaint with a Supervisory Authority. As a controller, the Lead Supervisory Authority for Transition Network is the information commissioner’s office in the UK. You can find more information about lodging a complaint with the ICO by going to https://ico.org.uk/make-a-complaint/

13. Security

Except where you make data ‘manifestly public’ (see point 9. above) Personal data processed by https://ctrlshift.org.uk/ is accessible only to the Transition Network admin team and those under contract to Transition Network. In addition to limited access, the following additional security measures are in place:

• Strong, robust identity management & authentication, including 2FA for our servers and email;
• reasonable security hardening of the server itself;
• Daily, redundant backups of instance data;
• encryption in transit (TLS 1.3, via LetsEncrypt);
• encryption at rest on Hetzner and Scaleaway;
• data processing agreements in place with our subprocessors.

We rely on assurances provided by Hetzner, Netcup, Scaleaway and Mailgun regarding their own technical and organisational measures. Details on Sub-processor controls can be found below:

HETZNER ONLINE GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany (Server infrastructure) https://www.hetzner.com/legal/privacy-policy

SCALEWAY S.A.S, BP 438, F-75366 Paris Cedex 08 (Backup) https://www.scaleway.com/en/privacy-policy/

NETCUP GmbH Daimlerstraße 25 76185 Karlsruhe (SSO system, ID system, Analytics)  https://www.netcup.eu/kontakt/datenschutzerklaerung.php